Terms & Conditions

Returns

If you’re unhappy with your item you can return it back to us. Within the EU, consumer rights allow you to withdraw from the purchase of an item within seven working days. It must be in its original condition. We also recommend that you retain proof of posting. We cannot accept returns of fabric that you have cut or washed so please examine it before using it. Please note that you will be responsible for the costs of returning the items. Postage and packing charges will not be refunded. Exceptions to this are that; we delivered the item to you in error, or if the item is damaged or defective. This does not affect your statutory rights.

 

Metre or Fat Quarter?

What is a Fat Quarter (FQ)?  It is a term used in patchwork and sewing and is a way of cutting a yard of fabric into four square shaped pieces. You cut half a yard of fabric and then cut this piece in half again.  This gives you a piece of fabric approximately 18 inches by 22 inches (45.5cm by 55cm) most fabrics are 44″ wide (110cm).  It is much more versatile for lots of projects.  There are lots of patterns that are specifically designed for using fat quarters and they make an ideal way to build up a collection of colours and themes for projects you come across in the future without spending a fortune on material.

Missing Delivery

Courier deliveries. If your order does not arrive following the shipment notification email, please contact mosfabrics.co.uk. It is normally possible to quickly arrange re-delivery.

Royal Mail Deliveries. Please note that these may take longer to arrive, although in the majority of cases it should be within 2 days of sending.If you have not received the delivery within 5 days of notification of shipment, you will need to check that it has not been left at the local sorting office before contacting mosfabrics.co.uk Customer Services. Because it is not possible to track the deliveries, it may be necessary to wait up to 10 working days before it can be assumed that the delivery is missing.